CoachVision
Real person, real answers. Most emails get a reply within a day.
Email support@coachvision.app with what happened and, if it's about an analysis, roughly when you uploaded it. That's enough for us to find it and make it right.
You only spend an analysis when your card comes back with something. A failed analysis, or one that measured nothing, never counts against your monthly quota and you can retry immediately. For the cleanest read: keep your whole body in frame, film from a steady position, get reasonably close, and start the clip a beat before the action. If a reading still looks wrong, email us the details. We treat wrong reads as bugs, not shrugs.
That's deliberate honesty: when the camera can't verify something because you were too far away, cut off or blocked, CoachVision tells you why instead of inventing a number. The dash's label explains what to change on the next take.
CoachVision uses email and password. If you can't get in, email us from the address on your account and we'll sort it out.
Your clips are stored to deliver and re-show your analyses, and we keep test copies to catch wrong reads. They are never sold, never used for ads, and never published unless you create a share link yourself. The privacy policy lists every kind of service that receives any part of them.
In the app: open the Profile tab and scroll to Delete account. This permanently removes your account, clips, and analyses. A test copy of a clip, if we made one to re-check our reads, stays on our test computer until we next clear out the copies whose clip is gone. Prefer email? Write to support@coachvision.app from your account address and we'll delete it for you.